Beyond the Brand: A Ground-Level Look into Life at Zomato

A beloved brand in India’s food-tech ecosystem, Zomato combines rapid growth with an evolving operational landscape. As culture shifts and automation rises, how does that reflect on employees' daily reality? Drawing on employee reviews and media reports, we unpack the real employee experience across six key areas.

Work Culture & Environment: Fast-Paced Thrills, Occasional Frustrations

Employees praise the vibrant, fast-moving environment. Employee reviews state, appreciating energetic teams and peer support. Yet, some complain of micromanagement and inconsistent leadership behavior.

Career Growth & Learning: Opportunities Abound, Paths Blur

There's a strong growth trajectory for high performers, but limited mentorship and unclear long-term roles temper the optimism. Many employees praise the scope to learn. However, unclear pathways and lack of structured mentorship hold others back.

Job Security: Boom, Bust & AI Replacements

Recent layoffs of 500–600 ZAAP customer support staff, some reportedly without notice have unsettled many, raising concerns about job stability in the face of automation.

Work-Life Balance: Energetic, But Exhausting

Despite the fast pace suited to go-getters, repeated feedback highlights poor work–life balance and long hours. Many Employee reviews on work-life balance reflects flexibility mixed with burnout. Reports point to long hours and unstructured demands, especially during busy seasons.

Compensation & Benefits: Reasonable Pay, But Not a Safety Net

Review reflect fair salary packages. Reasonable pay and benefits packages exist, but they don’t fully offset instability or stress. That said, benefits may not always offset the unpredictability tied to layoffs and performance metrics.

Diversity & Inclusion: Doing Okay, Room to Progress

Reviews in DEI, showing surface-level inclusivity. Deeper systemic initiatives remain limited. Many appreciate the diverse teams and inclusive statements, but deeper systemic efforts are still a work-in-progress.

Zomato remains an exciting workplace for dynamic, early-career talent offering high learning potential and creative challenges. But it’s also a workplace under pressure: job insecurity, imbalanced work-life norms, and automation-driven redundancies are hard truths. To thrive here, employees need resilience along with the right insights on where they truly fit.

At Ksepiyas, we believe job-seekers deserve transparency. Our platform Kriti helps you assess roles not just by title, but by culture fit, career impact, and personal well-being.